Chimney sweep

Mitchel and Chris came out from Metro Chimney. I’d contacted them a week ago. They were able to arrive early which was great. They were professional and did an excellent job. The chimney had not be cleaned for a couple of years and needed to be cleaned and inspected. I feel very safe now using my fire place. Have already arranged for the company to return in the spring for needed repairs to the outside brickwork on my chimney. They were very efficient and did a great job cleaning up as well. Highly recommend using this company.

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Excellent job. Carried out with no fuss by pleasant, helpful and professional staff

Although Dave was communicative via email, showed up on time, seemed pleasant.FYI He will not wear a mask for medical reasons.This was a problem for me. Lost my business.I get people have strong beliefs yet don't you have to make a living?Save that for your off time if you must.

I called them to check a funny smoke smell at my house. They came fast and checked everything and gave me good advise on taking care of my fireplace.

Quick, easy going, professional and excellent pricing. Would recommend to anyone. Bill and team were fantastic. Very knowledgeable

This company is second to none. Excellent equipment and service. Been using this companies products now for over two years and no issues whatsoever. If you really do want the best equipment available on the market you have come to the right place.100% satisfied....

Shayne at Top Hat and his team are quick, clean, and professional. Highly recommend for chimney and fireplace installs or cleaning.

Nick and Gilles at Astral were fantastic. I had a woodstove installation, and they did a great job, start to finish. Very timely, professional, responsive. I'd hire these guys again in a heartbeat.

Definitely NO STARS for this company due to the lack of respect and rudeness that I received from a manager by the name of Sean. This is not acceptable behavior when dealing with the public and I do not want anyone else to experience this. I also do not have much faith in the validity of their chimney cleaning service when the inspection done at the time of cleaning is not valid or taken into consideration.I have had Top Hat several times over the years for maintenance of our wood burning fireplace with no issues until it was cleaned this past Nov 2022.In 2006 we had the Damper replaced as it was rusted open. On the work order it was noted that the smoke rise box was also rusted. Nothing was mentioned to us at the time about the cause of the rust and how to prevent it.In 2018 we had the chimney capped upon recommendation of a roofing company to help with moisture from getting in the chimney.In 2021 we had the chimney cleaned by a technician by the name of Justin. On the work order he did not mention that the smoke box had rust. In fact he put a check mark on this item indicating that it was ok. Hand written on this work order was “Cleaned and inspected, Fireplace and Chimney. OK at this time.”Nov 2022 we had the chimney cleaned again. It took the technicians (Darian and Jay) 5 minutes to condemn my fireplace as not useable. Written on the work order was “Fireplace can not be used (not safe). The smoke shelf is gone.”So does the smoke shelf that had rust in 2006, and no rust in 2021, all of sudden is rusted out 2022 to the point where it is totally gone?So Dec 19 2022, I phoned to talk with a manager (Sean). He basically said that a cleaning is not an inspection but that “it is a complimentary inspection done with the cleaning that is not part of the cleaning”. He said that he would talk to the technicians from the last two cleanings and get back to me. He never did.Jan 26 2023, I phoned Sean and asked if he talked to the workmen as promised. He did not answer whether he talked to them. But here is our conversation:Sean said that “It (cleaning) is a complimentary inspection with the cleaning and is not really part of the cleaning”Me: “But should they have noticed the smoke shelf rusted out?”Sean: “No”Me: “They should have because it could not have rusted out totally in a year”Sean: “I will have last year’s guy call you”Me: “What is that going to do?”Sean: “What is it you want?”Me: “I want compensation for what I paid on that and this year’s cleaning”HE HUNG UP ON MEI was stunned that a manager would do that. I tried calling him back. No one was answering the phone and the prompts on their voice mail had changed so I could not reach administration. I called back again and Sean answered the phone:Me: “did you just hang up on me?”Sean: “Yes I did.”Me: “Why?”Sean: “I am busy”Me: “I am busy too”Sean: “Obviously you are not”Me: “I could go to the media about this”Sean: “oooooooooooo” ( sarcastically being scared). “Obviously you are done with us”Me: “You are a manager but you don’t have the skills of a manager”. (I hung up)My advice: never get a cleaning or maintenance of your fireplace with Top Hat!